Play Smart. Stay in Control.
13ok Cares About Your Well-Being.

Our Commitment to Responsible Gaming

At 13ok, responsible gaming is not a footnote — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gaming environment that is transparent, fair, and built with their long-term well-being in mind. We recognise that while the vast majority of players enjoy betting and casino games as a form of entertainment, a small number may develop patterns of behaviour that cause harm to themselves or those around them. Our responsibility is to make sure every 13ok player has the information, awareness, and practical tools to keep gaming enjoyable.

Our responsible gaming programme is built on three principles: prevention (educating players before problems arise), protection (giving players active controls over their gambling behaviour), and support (ensuring anyone experiencing difficulties can quickly access help). These principles guide every decision we make about how the 13ok platform is designed, from the account dashboard through to our 24/7 support team.

We are committed to continuously reviewing and improving our responsible gaming measures in line with international best practice. If you have feedback about our responsible gaming tools or policies, please contact our support team at [email protected] — your input directly shapes how we develop these features for the Bangladesh player community.

18+ Age Restriction

13ok strictly enforces a minimum age requirement of 18 years for all registered players. This is an absolute policy with no exceptions. Gambling by persons under the age of 18 is prohibited on the 13ok platform, and we take active measures to prevent underage access.

During the account registration process, all new players are required to confirm that they are at least 18 years of age. Where our identity verification (KYC) process identifies that a player may be under 18, or where a player's documents indicate they were under 18 at the time of registration, their account will be suspended immediately and any funds held in the account will be handled in accordance with our Terms & Conditions.

Protecting Young People in Your Household

If you share a device or computer with younger family members, we strongly encourage you to take the following precautions to prevent accidental or intentional access to the 13ok platform by people under the age of 18:

• Always log out of your 13ok account completely when you have finished a session, especially on shared devices.
• Never save your username or password on a browser used by other household members.
• Use device-level parental control software to restrict access to gambling websites on family devices.
• Keep your account credentials, bKash PIN, and Nagad account details strictly private so that no other person can fund or access your gaming account.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It does not always develop quickly — for many people it is a gradual shift that is easy to overlook until the consequences become significant. Understanding the warning signs early gives you the best chance of addressing the issue before it escalates.

Ask yourself the following questions honestly. If you answer "yes" to several of them, it may be a sign that gambling is becoming a problem in your life:

Recognising these signs in yourself — or in someone you care about — is the first and most important step. 13ok's player protection tools and support resources are available to help you take action quickly.

Player Protection Tools

13ok provides every registered player with a suite of practical, easy-to-use responsible gaming tools directly within their account settings. These tools are designed to put you in full control of your gambling activity — before a problem develops, or at any point you feel you need to take a step back. All tools take effect immediately upon activation.

Self-Exclusion in Detail

Self-exclusion is the strongest responsible gaming tool available at 13ok. It is designed for players who feel that they need a sustained period away from gambling — not just a short break — or who have identified that their gambling has become problematic and want to take decisive action.

When you activate self-exclusion, your 13ok account is immediately closed and locked. You will not be able to log in, deposit funds, or place any bets for the duration of the exclusion period you choose. Any active bonus balances will be forfeited. Your real money balance, if any, will be returned to you via your original payment method (bKash, Nagad, Rocket, or Upay where applicable) after a standard verification check.

Available Self-Exclusion Periods

• 6 months — minimum self-exclusion period, suitable for players who need a meaningful break but anticipate returning to responsible play in the future.
• 1 year — a longer exclusion for players who want a substantial period away from all gambling activity.
• 5 years — an extended exclusion for players with serious concerns about their gambling behaviour.
• Permanent / Lifetime — a permanent, irrevocable exclusion. Once activated, this cannot be reversed under any circumstances. Choose this option if you are certain you do not wish to use the 13ok platform again.

Important Rules About Self-Exclusion

• Self-exclusion periods cannot be shortened once activated, regardless of the reason. This is intentional — it protects you during vulnerable moments when the urge to gamble may be strongest.
• During a self-exclusion period, you must not attempt to open a new 13ok account using different contact details or payment methods. Doing so is a violation of our Terms & Conditions and will result in permanent account closure.
• At the end of a non-permanent self-exclusion period, your account will not automatically reopen. You must actively contact our support team and pass a 72-hour reflection period before access is restored.
• While self-excluded, you will be removed from all 13ok marketing lists and will not receive any promotional communications, bonus offers, or gaming notifications.

How to Activate Responsible Gaming Tools

All of 13ok's player protection tools can be activated quickly from within your account settings or by contacting our support team directly. We have designed the process to be as straightforward as possible so that no technical barrier stands between you and the protection you need.

1. 1
   Log in to your 13ok account Access your account using your registered username and password via the 13ok Login page.
2. 2
   Navigate to Responsible Gaming Settings From your account dashboard, go to Account Settings and select the "Responsible Gaming" tab. This is where all player protection tools are centralised.
3. 3
   Choose your desired tool Select from Deposit Limits, Loss Limits, Session Time Limits, Time-Out (Cool-Off), Reality Check reminders, or Self-Exclusion. Each tool has a clear description and configuration options.
4. 4
   Set your parameters and confirm Enter your chosen limit amount or time period and confirm your selection. Restrictive changes (lowering a limit, activating a time-out or self-exclusion) take effect immediately. Limit increases include a 72-hour cooling-off delay.
5. 5
   Contact support if you need help If you cannot access your account settings for any reason, or if you need urgent self-exclusion assistance outside of normal navigation, contact our support team at [email protected] or via live chat. We will activate any responsible gaming tool on your behalf immediately, 24 hours a day, 7 days a week.

Support & Resources

If you feel that gambling is negatively affecting your life, your finances, or your relationships, you do not have to face it alone. 13ok's support team is your first point of contact, but we also encourage players to seek professional help where appropriate. Speaking openly about gambling difficulties is a sign of strength, not weakness.

Additional Guidance

Beyond 13ok's own support channels, we encourage any player experiencing gambling-related difficulties to speak with a trusted family member, friend, religious leader, or community counsellor. In Bangladesh, community-based mental health support networks are increasingly available and can provide additional context and personal guidance alongside the tools we offer on the platform.

• Talk to someone you trust. Opening up to a family member or close friend about gambling difficulties can be the most impactful step you take. Social support is a key factor in recovering from problem gambling.
• Seek professional counselling. A qualified counsellor or psychologist who specialises in behavioural issues can help you understand the root causes of problematic gambling and develop practical coping strategies.
• Get financial guidance. If gambling has caused financial stress, speaking with a financial advisor or community debt counsellor can help you create a recovery plan. Many such services are available through banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank branches across Dhaka, Chittagong, Sylhet, and other major cities.
• Use your exclusion period productively. During a self-exclusion period, consider redirecting time and energy into alternative activities — sport, community involvement, spending time with family, or creative pursuits. A structured daily routine significantly improves outcomes.

Safer Gaming Tips

The following practical guidelines help the majority of 13ok players keep gambling a fun, controlled, and sustainable pastime. Whether you are new to online gaming or an experienced player, revisiting these habits periodically is always worthwhile.

• Set a budget before you start. Decide in advance the maximum amount you are prepared to lose in a session and treat it as the cost of your entertainment — the same way you would budget for a meal out or a cinema ticket. Never exceed this amount.
• Set a time limit. Decide how long you plan to play before you start and use our session time limit tool to enforce it automatically. Time passes quickly when gaming; a pre-set limit prevents sessions from running longer than intended.
• Never chase your losses. Accepting a loss and stopping for the day is always the right decision. Chasing losses by depositing more money rarely leads to recovery and almost always leads to larger losses and greater distress.
• Only gamble with money you can afford to lose. Only use discretionary income — money left over after essential expenses (rent, food, utilities, transport, family obligations) are covered. Never use borrowed money, credit, or savings set aside for essential purposes.
• Take regular breaks. Step away from the platform every 30 to 60 minutes. Physical breaks — stretching, drinking water, breathing fresh air — help reset your mindset and prevent the tunnel-focus that can make it harder to make rational decisions.
• Do not gamble when emotionally compromised. Avoid gambling when you are upset, stressed, tired, intoxicated, or under any form of emotional pressure. Emotional states significantly impair judgement and risk assessment, which are critical to responsible play.
• Keep gambling in perspective. The house always has a statistical edge across all casino games and sports betting markets. Every session should be approached with the expectation that you may lose your entire session budget. Wins are enjoyable bonuses, not guaranteed income.
• Balance gambling with other activities. A healthy relationship with gaming means it is one of many leisure activities in your life — not the primary one. Maintain friendships, hobbies, physical activity, and family time alongside your gaming sessions.